Privacy Policy

Last Updated: 10 November 2025

Our Commitment to Your Privacy

At Modal Vector AI, our core principle is to "Earn Trust Always." Privacy forms the foundation of this commitment.

We advocate for a patient-owned, patient-controlled model, where individuals own their data and control its usage. You are our customer, not our product.

We believe in "Delivering Clarity" — that means plain English explanations of how we collect, use, and protect your data.

As an Australian business, Modal Vector AI adheres to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), treating personal and sensitive health information with the highest care standards.

Information We Collect

We collect only the information necessary to provide our services, including:

  • Personal identifiers: name, email, phone number
  • Health and sensitive data: medical records, NDIS plans — only with your explicit opt-in consent
  • Anonymised usage statistics: to improve our systems

How We Collect Information

Data comes to us in two ways:

  • Directly from you: via contact forms, emails, workshops, or service uploads
  • Automatically: through website cookies and analytics

How We Use Your Information

We use your information for the following purposes:

  • Providing our services to you
  • Responding to your enquiries
  • Sending newsletter communications (with unsubscribe options)
  • Facilitating co-design participation
  • Improving our systems via de-identified data
  • Legal compliance

Disclosure of Information

You are in control. Your personal and health information will never be shared for marketing or sales without your explicit consent.

Exceptions include:

  • Service delivery through vetted partners
  • Legal requirements
  • Preventing serious harm

Data Security

Health data receives the highest level of protection with Australian-based encrypted storage. Website and communications may use global providers. Our technical safeguards include encryption, multi-factor authentication, and strict access controls.

Your Rights

You may access, correct, or permanently delete your information at any time by contacting our Privacy Officer. No charges apply.

Cookies

Our website uses cookies to improve your experience anonymously. Your browser settings allow you to refuse cookies if you prefer.

Policy Updates

Significant changes to this policy will be communicated via a notification on our website.

Complaints

If you are dissatisfied with how we have handled your information, you may contact our Privacy Officer or lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact

Email: info@modalvector.ai